Section 1
1. Genuine Experience Requirement
A review or defect report must arise from direct use, ownership, purchase, installation, handling, or another clearly explained first-hand interaction. If you report on behalf of a household member or organisation, state that context.
One experience should not be duplicated across accounts or repeatedly resubmitted to influence a score.
Section 2
2. Review Standards
Rate the product itself and explain the factors relevant to value, quality, reliability, satisfaction, or risk. Separate product performance from delivery, retailer service, or other issues unless those matters directly concern the product record.
Disclose free samples, discounts, employment, commercial ties, or other incentives. Do not accept compensation conditioned on a particular rating or removal of truthful criticism.
Section 3
3. Defect Reporting Standards
Identify the product and variant as precisely as possible. Describe the symptom, timing, frequency, normal use conditions, consequences, troubleshooting attempted, and whether the issue may present a safety risk. Do not intentionally recreate a dangerous failure for evidence.
A defect report records an observed issue; it is not an official engineering finding, recall decision, or legal determination.
Section 4
4. Evidence Guidelines
Useful evidence may include clear photographs of the product, packaging, model or batch identifiers, visible damage, receipts with unnecessary details obscured, and relevant manufacturer communications you are permitted to share.
Remove faces, addresses, payment details, account numbers, and unrelated personal information. Do not manipulate images in a way that changes their meaning. FYDERIO may keep evidence private while using it for verification and moderation.
Section 5
5. Accuracy Expectations
Use measured, specific language. Distinguish direct observations from assumptions. Correct a submission if you later learn that a material statement was inaccurate, or contact FYDERIO if editing is unavailable.
Product information extracted by scanning or AI should be checked against the packaging. A scan match does not prove that every catalogue field is current or correct.
Section 6
6. Reporting Abuse
Use reporting tools for suspected fabrication, manipulation, infringement, dangerous content, privacy violations, or policy breaches. Explain the concern and provide supporting information where available.
Do not report content merely because it is critical, inconvenient, or expresses a different genuine experience. Malicious or coordinated reporting may lead to enforcement.
Section 7
7. Moderation Process
Automated systems may screen submissions for duplication, relevance, abuse, and inconsistencies. Human review may follow when content is flagged, disputed, safety-sensitive, or otherwise uncertain.
FYDERIO may request clarification, limit score impact, add context, restrict visibility, remove content, or suspend an account. Appeals are handled under the Content Moderation Policy.