Data Retention Policy

Retention is based on purpose, sensitivity, volume, risk, account status, community reliance, limitation periods, and legal requirements. Data is deleted, anonymised, or isolated when it is no longer needed.

Technical limitations may cause deleted data to remain temporarily in protected backups until the backup cycle completes.

Core account data is retained while an account is active. After closure, identifiers and contact details are scheduled for deletion or irreversible separation when no longer needed for security, fraud prevention, disputes, or law.

A limited suppression record may be retained to honour a ban, prevent abusive re-registration, document consent withdrawal, or demonstrate compliance. Access to such records is restricted.

Published reviews and defect reports may be retained after account closure because consumers rely on the historical record and removal could distort product insights. Where appropriate, they are anonymised and disconnected from contact information.

Content that is removed from public view may be retained for a limited period for appeals, repeat-abuse detection, legal claims, or regulatory cooperation.

Evidence images are retained while needed to support verification, moderation, scoring integrity, appeals, or safety investigations. Private evidence is not automatically made public merely because it supports a submission.

Evidence containing unnecessary personal data may be redacted, restricted, or deleted sooner. Particularly sensitive evidence should not be uploaded unless necessary and lawful.

Operational logs, device and network signals, authentication events, support correspondence, and moderation records are kept for periods proportionate to troubleshooting, security, abuse prevention, and legal needs. High-risk security records may be retained longer than routine analytics.

You may request deletion through the privacy contact. FYDERIO will verify the request, identify applicable data, and delete or anonymise it unless retention is legally permitted or required.

We will explain material exceptions, which may include freedom of expression and information, legal obligations, public-interest safety records, fraud prevention, or the establishment, exercise, or defence of legal claims.

Data subject to a legal hold, court order, regulatory request, tax or accounting rule, contractual dispute, or credible safety investigation may be retained until the requirement ends. Access is limited to the relevant purpose.

Retention schedules are reviewed as the service, risks, and applicable law evolve.